When systems fail, we don't hide behind SLAs. We publish the failure, the root cause, and the engineering changes we made to ensure it never happens again.
Integration pipeline experienced degraded performance due to upstream API rate limiting from Oracle NetSuite.
A bulk historical data migration triggered a hard concurrency limit on the NetSuite API account. We have implemented adaptive rate-limiting and exponential backoff in the middleware layer.
Inbound webhooks from Coupa were failing validation and being sent to the Dead Letter Queue.
Coupa deployed an unannounced schema change to their invoice payload. Our validation schemas were updated within 15 minutes and all queued messages were reprocessed successfully.
An incident post-mortem is a detailed technical review conducted after a system failure (like an API outage or data synchronization error). It documents exactly what failed, how it was detected, the root cause, and the specific engineering changes made to prevent it from happening again.
— Flowtaris Engineering StandardsFlowtaris publishes incidents publicly because hiding failures is a sign of weak engineering culture. By making our post-mortems public, we enforce absolute accountability. Clients can verify that when an ERP integration breaks, we don't just patch it—we re-architect the system to eliminate the failure mode entirely.
— Flowtaris Master Plan